At 3DNovatica, your privacy and trust are our top priority. This policy explains how we collect, use, and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
We may collect and process the following categories of data:
- Technical data: IP address, browser type, device information, operating system, referral source, and website usage statistics.
- Transaction data: details of purchases and orders made through our website (note: we never store credit or debit card details).
- Account data: name, email address, billing and shipping address, and phone number.
- Communication data: any information provided when contacting us, subscribing to updates, or requesting support.
- User content: any other information you voluntarily submit through our website.
2. Cookies
We use cookies to enhance your browsing experience, analyze traffic, and optimize website performance.
Both session cookies (temporary) and persistent cookies (stored on your device) may be used. Learn more about Google’s data handling practices at https://policies.google.com/privacy.
We also use Google Analytics to collect anonymous data about website usage. You can manage or disable cookies in your browser settings. Please note that some site functions may not work properly without cookies.
3. How We Use Your Information
We use personal data to:
- Operate and manage the website.
- Process and deliver your orders.
- Communicate about your purchases or account.
- Improve website usability and customer experience.
- Send newsletters and promotional offers (only with your consent).
- Ensure website security and prevent fraudulent activities.
- Comply with tax, accounting, and legal requirements.
We do not sell, rent, or trade personal information with third parties for marketing purposes.
4. Sharing and Disclosure
We may share your data only when necessary:
- To comply with legal obligations or government requests.
- To protect our rights or resolve disputes.
- With trusted service providers (payment processors, shipping partners, IT support) strictly under confidentiality agreements.
- In connection with a business transfer, merger, or sale of assets.
All third parties must process your data securely and lawfully.
5. Data Security
We take appropriate technical and organizational measures to secure your personal data from unauthorized access, misuse, or disclosure.
All payments are processed using SSL encryption and handled by certified third-party providers.
We do not store any payment card data on our servers.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
After this period, data will be securely deleted or anonymized.
7. Your Rights
Under GDPR, you have the right to:
- Request access to the data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict data processing.
- Withdraw consent to marketing communications.
- Lodge a complaint with your local data protection authority.
To exercise these rights, contact us at info@3dnovatica.com.
8. Third-Party Websites
Our website may include links to external sites.
We are not responsible for the content or privacy practices of third-party websites.
We encourage you to review their privacy policies before providing any personal information.
9. Updating or Correcting Your Information
If any of your details change or are incorrect, please contact us to update or correct your information.
Keeping your data accurate ensures smoother order processing and communication.
10. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our business or legal obligations.
The latest version will always be available on this page.
We recommend checking this policy periodically to stay informed about how we protect your data.
11. Email Notifications
We may occasionally send important email updates regarding:
- Security changes or system maintenance.
- Account or order updates.
- Policy revisions.
You can unsubscribe from non-essential emails at any time by clicking “unsubscribe” or contacting us directly.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 info@3dnovatica.com;
🌍 3D Novatica – Innovative 3D Printing & Model Design.