You have the right to return your order within 14 days of receiving it.
Once we receive the returned item in good condition, the purchase amount will be refunded within 14 days.
Please note that return shipping costs are the responsibility of the customer.
All returned items must be in their original condition, including packaging and any accessories that came with the product.
If you wish to make a return, please contact us first — we’ll provide you with the detailed return instructions.
Non-returnable items: Please note that certain items cannot be returned or refunded:
1. Gift cards;
2. Custom-made items, including 3D prints made to your specifications (for example, with a different scale or based on your own 3D model file);
3. Items not in their original condition, damaged, or missing parts, where the issue is not caused by us.
We kindly ask you to review your order carefully before completing your purchase, especially for customized products.
If you haven’t received your refund within 14 days after we confirmed your return,
please contact us — we’ll be happy to look into it and resolve the issue as quickly as possible.
Would you like to exchange a product? No problem – just contact us, and we’ll guide you through the process.
Please note that return shipping costs are the responsibility of the customer.
Contact us at 3dnovatica@gmail.com for questions related to refunds and returns.